Privacy Policy

Last updated: July 1, 2026

1. Information We Collect

Agentlyft collects the following types of information in order to provide and improve our Service:

Account Information: your business name and email address, collected during account registration
Uploaded Documents: PDF files and text documents you upload to your knowledge base, which are processed to generate AI responses
Conversation Logs: WhatsApp message content exchanged between your customers and the AI assistant, including sender phone numbers, message text, and timestamps
Usage Data: message counts, storage usage, API calls, and feature usage patterns
WhatsApp Credentials: your WhatsApp Business Phone Number ID and access tokens, stored securely to facilitate API communication

2. How We Use Information

We use the information we collect for the following purposes:

To provide, maintain, and improve the Service
To process uploaded documents into vector embeddings for AI-powered search and retrieval
To generate AI responses to customer queries using your knowledge base
To display conversation history and usage analytics in your dashboard
To enforce usage limits and manage billing
To communicate with you about your account, service updates, and support requests
To detect and prevent fraud, abuse, and violations of our Terms of Service

3. WhatsApp Message Data

Message content passing through our platform is processed to generate AI responses and stored for your dashboard viewing. Specifically:

Incoming customer messages are received via the official Meta WhatsApp Business Platform API webhook
Messages are processed through our retrieval-augmented generation (RAG) pipeline to generate contextual AI responses
Both incoming and outgoing messages are stored in our database for conversation history and audit purposes
Message data is accessible only to the tenant (business) associated with the WhatsApp number

We do not sell message data to third parties. We do not use your message data to train AI models. We do not share message content with other tenants or external parties except as required by law.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Specifically:

Account data: retained until account deletion is requested
Uploaded documents and embeddings: retained until you delete them or your account is terminated
Conversation history: retained for the duration of your active subscription
Usage logs: retained for 12 months for analytics and billing purposes

Upon account termination, we will delete your data within 30 days, except where retention is required by law or for legitimate business purposes such as fraud prevention.

5. Security

We implement industry-standard security measures to protect your data, including:

Encryption of data in transit (TLS/HTTPS)
Secure storage of WhatsApp access tokens
Tenant isolation — each business can only access their own data
Regular security reviews and updates

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data under applicable data protection laws (such as GDPR, CCPA, and others):

Access: the right to request a copy of the personal data we hold about you
Rectification: the right to request correction of inaccurate personal data
Deletion: the right to request deletion of your personal data
Portability: the right to receive your data in a structured, machine-readable format
Objection: the right to object to processing of your personal data
Restriction: the right to request restriction of processing

To exercise any of these rights, please contact us at support@agentlyft.tech. We will respond to your request within 30 days.

7. Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Agentlyft
Email: support@agentlyft.tech